Return Policy

We want you to love your purchase. That’s why every order is backed by our 90-Day Risk-Free Guarantee.

Return Eligibility

You may return your item within 90 days of delivery for a full refund — no questions asked. To be eligible, the item must be in good condition and include all original parts and accessories.

How to Start a Return

To initiate a return, please email [support@pulsepilates.com] with your order number and reason for return. We’ll respond within 1–2 business days with return instructions.

Refunds

Once your return is received and inspected, your refund will be processed back to your original payment method within 3–5 business days. You will receive a confirmation email once your refund is issued.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

Return Shipping

Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was shipped.